Return Policy

At Kaorieth, we want you to feel comfortable with your purchase. We understand that choosing artificial flowers, plants, and vases online can sometimes be different from seeing them in person. If something isn't quite right with your order, we're here to help you through the return process.

Please review our return and refund policy below, including the return window, eligibility requirements, and steps to request a return.

Return Window

We accept return requests within 14 days of the delivery date. If 14 days have passed since your order was delivered, we may no longer be able to offer a return or refund.

To qualify for a return, contact our customer service team within this period to request authorization and receive the necessary return instructions. We recommend keeping your order confirmation and delivery information until your return has been resolved.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Original Condition: Products must be unused, undamaged, and in the same condition in which they were received.
• Original Packaging: Return items with their original packaging, accessories, and any included components, where applicable.
• Proof of Purchase: An order number or purchase confirmation is required to help us identify your transaction.
• Return Approval: Please get in touch with us before sending any items back. Returns sent without prior communication or authorization may not be processed properly.

Please pack artificial flowers, artificial plants, and vases carefully for return, especially fragile items such as ceramic or decorative glass-free vases, to help prevent damage during transportation.

If your item arrives damaged, defective, or different from what you ordered, please get in touch with us with a description of the issue and clear photographs of the product and its packaging. We will review the situation and help determine the appropriate solution.

How to Request a Return

We aim to make the return process as clear and straightforward as possible. Please follow the steps below.

Step 1: Contact Our Customer Service Team

Email us at kaorieth@hotmail.com within 14 days of receiving your order. Please include your order number, the item you wish to return, and the reason for the return.

If your product arrived damaged or defective, please attach photographs showing the issue. This will help us understand the situation and assist you more efficiently.

Step 2: Wait for Return Instructions

Our team will review your request and respond with the next steps. If your return is eligible, we will provide the return instructions, including the appropriate return address and any additional information needed.

Please do not send your item back before receiving confirmation from our team.

Step 3: Prepare and Ship Your Return

Once your return is approved, pack the item carefully to protect it during transit. Whenever possible, use the original packaging and include all relevant components.

Ship the package according to the instructions provided by our customer service team. We recommend using a trackable shipping service and keeping your shipping receipt until the return is complete.

Step 4: Return Inspection

After we receive your returned item, our team will inspect its condition and verify that it meets the return requirements. We will notify you if we need any additional information.

Please allow time for the package to arrive and for the inspection process to be completed.

Step 5: Refund Processing

Once your return is approved after inspection, we will issue the refund to your original payment method. You will receive a notification when the refund has been processed.

Depending on your bank, card issuer, or payment provider, it may take several additional business days for the refunded amount to appear in your account.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product issue, the customer is generally responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, please get in touch with us before returning it. We will review the circumstances and advise you on the appropriate return or replacement arrangements.

Original shipping fees, may not be refundable unless otherwise required by applicable law or confirmed by our customer service team.

Damaged, Defective, or Incorrect Items

We take care in preparing orders, but issues can occasionally occur during shipping or fulfillment.

If you receive a damaged, defective, or incorrect item, please email kaorieth@hotmail.com as soon as possible. Include your order number, a brief description of the problem, and clear photographs of the item and its packaging.

Please retain the product and its packaging while we review your request. Our team will assess the information and work with you to determine an appropriate solution, which may include a replacement or refund, depending on the circumstances.

Refunds

Approved refunds will be issued to the original payment method used at checkout. The time required for the funds to appear in your account depends on your bank or payment provider.

If you have not received your refund after the expected processing period, we recommend checking with your payment provider first. If you still can't locate the refund, please get in touch with us, and we will be happy to help you check its status.

Please note that a refund cannot be finalized until the returned item has been received and inspected, unless otherwise required by applicable law.

Exchanges

If you would like a different item, color, or style, please get in touch with our customer service team for assistance. Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a new order.

All exchanges remain subject to product availability and the applicable return eligibility requirements.

Items That Cannot Be Returned

Items that have been used, damaged after delivery due to improper handling, or returned in a condition that does not meet our eligibility requirements may not qualify for a refund.

Any exceptions required by applicable consumer protection laws will continue to apply. If you are unsure whether your item qualifies for a return, please get in touch with us before shipping it back.

Contact Us

If you have questions about returns, refunds, or the status of a return request, contact our customer service team. We'll do our best to provide clear guidance and help you resolve the issue.

Email: kaorieth@hotmail.com

Phone: +1 515 491 5082

Thank you for shopping with Kaorieth. We appreciate your understanding and the opportunity to help make your shopping experience positive.